FAQ

General Questions

The ClipMyHorse.TV Marketplace is an online platform where users can buy and sell sport horses and foals. Our goal is to connect buyers and sellers in the equestrian industry and facilitate trade.
Click on "Register" in the top right corner of the homepage. Fill out the form with your personal details and confirm your email address using the link we send you. Once confirmed, you can log in with your credentials.
Unfortunately, your usual ClipMyHorse.TV login details are not linked to the marketplace. Registering on the marketplace does not change your ClipMyHorse.TV login credentials.
Please use or create new login credentials specifically for accessing the ClipMyHorse.TV Marketplace. Unfortunately, your usual ClipMyHorse.TV login details are not linked to the marketplace. Registering on the marketplace does not change your ClipMyHorse.TV login credentials.
Log in, click on your name in the search bar, and go to "Account." There, you can update your contact details, payment information, and other personal settings.
Registration and browsing listings are free of charge. However, fees may apply for creating sales listings.
Click on "Forgot password" on the login page and enter your registered email address. You will receive an email with instructions on how to reset your password.

For Seller

After logging in, click on "Add a horse." Fill in the required fields with detailed information about your horse for sale. You can upload as many photos and videos as you like to make your listing more attractive. Finally, publish your listing.
Under your name in the top menu, you will find the "Listings" section. There, you can view, edit, delete, or repost your active and expired listings.
Log in to your account, go to "My Listings," and select "Delete" on the profile you want to delete.
- Name, age, and gender of the horse
- Breed and pedigree
- Training and achievements
- Character traits
- Asking price
- Location and contact details
- Life number (if available)

For Buyer

Use the search function and filter options to narrow down listings by category, price, location, and other criteria. This will help you quickly find what you're looking for.
Each listing includes a contact form that allows you to send a message to the seller directly through the website. Alternatively, if provided, you can use the phone number listed in the ad to call the seller directly.
No, the purchase contract is concluded directly between the buyer and the seller. We do not offer a purchase guarantee or return policy.
Yes, we recommend arranging a viewing and, if necessary, a pre-purchase veterinary examination before making a purchase.
If you do not receive a response, please check your spam folder first. If you still do not hear back, contact our support team at marketplace@clipmyhorse.tv so we can look into the matter.

Auctions

With our real-time bidding system, we offer hybrid auctions (on-site & online) as well as online auctions. Both formats allow our customers to present horses to a wide audience.
To participate as a bidder, you must register. Once your registration is accepted, you can start bidding when the auction begins. Feel free to explore the variety of auction houses that are already using our system.

Robert Kock
r.kock@clipmyhorse.tv
0049 151 61580646

Security and Policies

We place great importance on protecting your data. All information is processed in accordance with our privacy policy and is not shared with third parties.
Always ensure that you communicate directly through the platform and report any suspicious activity to support. Do not transfer money without first obtaining sufficient information about the seller and the product.

Support and Contact

For questions or issues, you can reach us via email at marketplace@clipmyhorse.tv or via WhatsApp at 0049 151 46282058. Our support team is available Monday to Friday from 9:00 AM to 5:00 PM.